Frequently asked questions

Possibly, if you have a BMI ≥ 30, or a BMI ≥ 27 with a weight-related condition. A BIG-registered doctor always assesses this individually during the intake.

You complete a short medical questionnaire. A BIG-registered doctor assesses whether a treatment is responsible. Only upon approval does your journey start — not everyone is eligible.

You only pay when the doctor approves a treatment. No approval means no costs.

No. A treatment is not suitable during pregnancy or breastfeeding, with an active eating disorder, or with certain conditions, for example. The doctor assesses your situation.

We deliver ourselves — without an external delivery service. At checkout you choose: delivery within 24 hours, or a date and time that suits you. Everything in neutral, discreet packaging and always free.

Yes. You can pause or cancel your journey at any time free of charge, without penalties or notice period.

You have access to our medical team via the app for questions and check-ins. Every week you can schedule a personal call with our medical team for updates and questions.

As with any medical treatment, side effects are possible. That's why everything happens under the supervision of a doctor, who informs you beforehand and follows up on your journey.

Your starting dose (Mounjaro® 2.5 mg) costs from €299 per month; the medical intake and discreet delivery are free. Weekly guidance is optional for €99 per month. Medication is dispensed on prescription only, after medical approval.

Your medical data is processed confidentially in accordance with the AVG. Read our privacy policy for the details.

If a treatment is not medically responsible, the doctor lets you know via your account. You then pay nothing. You can always get in touch for an explanation or questions.

You always start with the lowest starting dose (2.5 mg). After 4 weeks the doctor assesses whether you're ready for the next dose. This step-by-step build-up minimises side effects and is medically required.