Information

Shipping & delivery

Last updated: 13 June 2026

This is a draft version for illustration. Have the final text checked by a lawyer before publication.

Discreet packaging

We deliver your medication in neutral, unobtrusive packaging. From the outside, you can't tell what the contents are or who the package is from.

Delivery time

We deliver ourselves, without the involvement of an external delivery service. After the doctor's approval, you choose at checkout when we come by: within 24 hours, or on a date and time that suits you (at least 24 hours after ordering).

Refrigeration

Certain medicines must be transported refrigerated. Where this applies, we ship with validated cool packaging and advise you to store the product immediately upon receipt in accordance with the package leaflet.

Delivery area

We deliver only within the Netherlands. Delivery to a pick-up point is possible when home delivery isn't feasible.

Damage or problems

Is your package damaged or is something not right? Contact us within 48 hours of receipt via [email protected], and we'll look for a solution together.

No return of medication

For safety and quality reasons, delivered medicines cannot be returned or taken back. See also our terms and conditions.